If a vending purchase didn’t go as expected, we can help. Please submit a refund request using the form below.

Common reasons for refunds

• No product dispensed

• Item got stuck

• Wrong item dispensed

• Partial dispense

• Charged twice

• Card declined but you were charged

What we need to process your request

Please provide as much of the following as possible:

• Machine ID (from the sticker on the machine)

• Machine location (building / floor / area)

• Date and time of the purchase (estimate is okay)

• Selection code (example: A3, B7)

• Amount charged

• Payment method (cash, card, mobile wallet, app)

• Payment reference (last 4 digits, receipt/transaction ID if available)

• A short description of what happened

Refund request window

Refund requests must be submitted within 5 days of the purchase date.

What to expect

• We typically respond within 2–5 business days.

• If approved, refunds are issued to the original payment method when possible.

• Refund timing depends on your bank or card provider and may take 3–10 business days to appear.

• For cash purchases, we may arrange an alternative refund method.

Helpful tips

• If possible, include a photo of the machine ID sticker and/or payment confirmation screen.

• If the item is visible but stuck, do not shake or tip the machine. If available, contact the phone number on the machine for immediate help.

Policy notes

Requests may be denied if details provided don’t match transaction records.

• Submitting a request does not guarantee approval.

Contact

If you need urgent help, use the phone number on the machine sticker (if present) or email: support@psquaredvendingllc.com.

By submitting this request, you confirm the information provided is accurate.